Technical Support Engineer.

About Lava

We take pride in our vision to gain global recognition as the leading innovator in secure custody technology. Our determination and expertise fuel our work towards reshaping the future of prisons and positively impacting the lives of 100 million individuals.

By joining our team, you’ll contribute to reshaping prisons, law enforcement and connected health services through transformative technology. We work together, driven by a passion for finding answers and making a meaningful difference.

Be part of a mission that revolutionises lives and improves the quality of lives.

The Role

As a key member of the Operations Team you will install, configure, test, maintain and support Lava Group systems  and will provide a quality on-site and remote technical support service to our customers.

Passionate about customer service you will follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.

You will take a pro-active approach to support, implementing contingency procedures to improve service and contribute to the ongoing development of both existing and future Lava Group products.

As a key channel between the customer and Development Team you will feedback customer improvement ideas for evaluation.

Excited by technology you will keep up to date with current and future technology that Lava Group could exploit.

You will mentor, encourage, and facilitate the development of others in the team.

The Individual

Essential

• A multi-talented individual with cross-disciplinary interest and experience.  Candidates will have BTEC/HNC in Electronic and Electrical Engineering with experience and interest in IT and possess a mix of engineering and IT skills.

• Have at least 1+ years experience in a technical support/installation role preferably within electronics or Fire & Security service industries.
• Experience of PC based support tools.

• A logical, methodical thinker with creative problem-solving ability and a proven ability to respond positively to challenges

The Reward

• Competitive Salary
• 30 days holidays
• Pension
• Health Health Care.
• Evolve Development Programme – 2 hrs per week for personal development, 2hrs per week for physical, mental wellbeing.
• Training and Development as required for the role

Circumstances

• Full clean driving license essential

• Role requires successful application for full security clearance

• Prepared to provide out of hours technical support to customers on a rota basis

• Prepared to work flexible hours to meet business needs

• Prepared to travel as and when required and work away at times in UK and Ireland

At Lava we value people, optimism, and no limits thinking! If you want the challenge and believe you help us to achieve our vision, then we want to hear from you. Please fill in the form below and submit your CV.

The Lava Group is an equal opportunities employer and all our appointments are made based on merit at the point of selection.

No Recruitment Agencies please.