Lava Group’s vision is to transform the lives of 100m people by 2031. To achieve this we are supported by a highly talented and motivated team working collaboratively and innovatively to ensure we retain our customers and expand our customer base as we continue our scaling journey.
In our annual 20021-22 customer Net Promoter Score (NPS) Survey it revealed a score of 90.
This incredible rating from our customers reflects their perception of Lava as a customer-centric organisation and demonstrates their likelihood to recommend the company to others. It reflects the agile nature of the business and how we apply our experience, passion and in-depth knowledge to delivering tailored solutions that are right for our customers.
Some of the feedback obtained from the survey:
- Great service - professional at all times.
- Responses to issues have been dealt with quickly and calls returned promptly.
- We have had a long and successful relationship with Lava Group and have developed innovative solutions together that gives real benefit to the customer.
- Outstanding work on site and outstanding customer support when needed. Knowledgeable workers and quick to help you understand all systems.
- Lava are very helpful and work extremely well with my team to solve all issues that arise.
- I have found that Lava provide a first class product and service.
- I have been dealing with the Lava Group for that past 10-12 years and have always found the company and its members of staff very helpful and accommodating. They are at the end of the phone when required and alternatively if an engineer is required this is facilitated as soon as possible.
- Lee is always happy to answer any queries and never have problems dealing with them.
- Excellent work great communication. Always available for phone consultation.
“At Lava we continually strive to deliver a level of customer service that delights our customers. This is deeply rooted across the company and exemplified in our work, says Gareth Morrison, CEO, Lava Group. He added, “As a company we focus on innovation, quality and great customer service and aim to be world class in everything we do”.